Job Responsibilities:

Experienced Senior Project Manager for managing multiple complex IT Enterprise Projects with strong communication skills to work at all levels of organization. Follows project management industry practices based on PMI.

Job Description:

This position is for a senior experienced Program/ project manager to lead multiple Information Technology (IT) programs and projects supporting Center for Shared Solutions (CSS) organization. Projects/programs are primarily complex enterprise initiatives related to IT implementation and maintenance of Call Center solutions, Geographic Information system solutions, and single sign-on integrations as prioritized by client. Program/Project managers role and responsibility includes, but is not limited to:

• Provide Enterprise program/project management for project activities to ensure that the program/project is completed on time, within budget and within scope. 
• Thorough understanding of IT Infrastructure Technology and a good understanding of industry standard processes related to IT Infrastructure.
• Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives.
• Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting.
• Follow the client Project Management Methodology (PMM) and System Engineering Methodology (SEM), based on Industry standard PMI framework and CMMI framework.
• Utilize the Project Portfolio Management (PPM) tool (Clarity and Azure DevOps) on all projects.
• Plans and coordinates work with teams. Designs and implements project plans.  Generally, work with other IT managers and IT technical teams.  Relies on experience and judgment to plan and accomplish goals.
• Relies on experience and judgment to plan and accomplish goals.  A significant degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment
• Self-directed and independent. Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project.
• Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency. Directs corrective actions in any area where performance falls below objectives.