Manages the implementation of projects and customers closed by the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, and customer satisfaction, or as directed by the sales manager

• Coordinates closely with internal sales, sales support, and service resources by communicating project status and success metrics. 
• Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills. 
• Opportunistically pursues additional business development opportunities within customer firms, over and above required add-on selling expectations.  Collaborates with sales to ensure these opportunities are effectively covered and advanced. 
• Documentation is the key to GMP (Good Manufacturing Practice) compliance and ensures traceability of all development, manufacturing, and testing activities. 
• Monitors customer support for technical solutions implemented, and alerts the sales and account teams to potential customer satisfaction threats or competitor activity. 
• Travel to customer sites pan India, building strong relationships, and working diligently to keep their 3D printing operations up and running at peak efficiency in order to minimize customer downtime.
• Install new 3D Printers and required hardware, as well as perform software and firmware updates 
• Troubleshoot, diagnose and resolve 3D printing equipment issues 
• Train and transfer technical knowledge to the end user 
• Escalate unresolved issues as needed 
• Assist the operations group with managing day-to-day business activities of the 3D Printing business 
• Develop written processes and procedures as required 
• Take feedback of the products and services from the customers.