Contract

IIT seeks an experienced Cisco voice engineer to migrate the existing Cisco Unified Communication R11.5 Platform IP telephony system to R14.5 on new M6 BCS currently installed servers.

This position will work closely with various IIT departments and Cisco to achieve these goals and complete the project on time.

Project overview:

The Cisco Unified Communication Platform is currently in production and operational. For this project phase, we are proceeding with the upgrade from 11.5 on M4 BCS and M5 BCS servers to R14.5 on current M5 servers and newly installed M6 servers.  This position is expected to serve as the technical lead of this project. 

Responsibilities will include but are not limited to the following:

Lead the system deployment of VOIP system upgrades across the system.  This includes but is not limited to, installing the ISO and migrating all servers from M4 to M6 servers via PCD, running cluster-wide Readiness Upgrade task flow, and running Precheck COP files.

• Upgrade Publisher and (3) Subscriber nodes; upgrade Unity and other associated Cisco servers.

• Collect relevant data from all pertinent systems to be used as part of the implementation.

• Testing and validation of the system.

• Identify and ability to implement enhanced security functionality within the system.

• Provide operational support associated with post-deployment.

• Participate in project meetings.

• Provide system documentation training and handoff post-completion.

• Tune the environment to ensure the continued high performance of the system.  

• Some after-hours and/or weekend work will be necessary for the implementation.

• Occasional on-site visits may be required to provide operational support.

• Ensure the system meets industry standards and is hardened to meet industry security standards.

• Meet with multiple stakeholders within client. Identify and document solution-based requirements for RFP’s and all other requirements (including technical requirements, data conversion and interfaces). Manage service level agreements and associated metric definition, tracking and executive reporting. Draft requirement traceability matrices and test plans for requirement validation. Identify and communicate project status, concerns, and opportunities to internal stakeholders.

• Knowledge of commonly used concepts, practices, and procedures within a particular field. Familiar with relational database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically works with a project manager. A certain degree of creativity and latitude is required.

• Development of statement or work & validate with customer and procurement activities.

• Review contracts for compliance with Procurement standards.

• Leading and providing updates and status on procurement related tasks to project managers, management and others as needed.

• Ability to analyze business needs and solutions to determine deliverables to be included in SOW's or RFPs

• Experience in Requests for Proposals (RFPs), Requests for Change (RFCs), Invitations to Negotiate (ITNs), Proposals for Change (PFCs), Contract Change Notices (CCNs)

Prepare templates, standards document to improve procurement processes.

• Research, compiles, and analyzes data on new and existing contracts and provides recommendations for problem resolution.

• Reviews, provides input and guidance, and approval of requirements both functional and non-functional that are the basis for development of Requests for Proposal (RFP) and subsequent Statements of Work (SOW).

• Contributes BA expertise in the review and approval of RFP’s and SOW language.

• Provides oversight of the creation and validation of estimates, and schedules created by Business Analyst staff for the requirements and test activities for large, multi-agency, or enterprise projects.

• Client process subject matter expert in leading the development of program level requirements for large, multi-agency, or enterprise projects utilizing both traditional requirement definition and decomposition techniques (waterfall)and User Story Mapping, Theme, and EPIC identification and decomposition techniques(agile).

• Reviews and approves functional design requirements that include sensitive data types (such as highly confidential data, PCI, PII, etc...)  and/or the creation of security design requirements for large, multi-agency, or enterprise projects.

• Reviews and assesses the impact of enterprise Requests for Change (RFCs) to agencies systems.

• Leads and facilitates sessions to define implementation plan requirements and details.  Validates and approves IT implementation plans and results for large, multi-agency, or enterprise projects.

• Directs activities of Requirements Gathering team on software development with client staff and outside consultants by enforcing client’s SUITE methodology.

• Directs the activities necessary to develop and maintain requirements and functional design documentation of Customer Applications.

• Derives options and estimates for the requirements gathering, functional design (waterfall), User Story creation (agile) and contributes to estimates and options for design, development, testing and implementation of software projects.

• Perform related work as is deemed necessary by the supervisor

• Other duties as assigned.

Client seeks to add a resource to provide IT services related to their procurement and deployment of specific Vulnerability Scanning Tools and Software.

Preferred education:

4-year college degree or equivalent technical study

Role Description:

• Experience with vulnerability management

• Experience with Tenable products, including Tenable Security Center and Nessus

• Experience with integrating Cybersecurity data using enterprise or custom data aggregation and analysis tools.

• Responsible for responding to support escalations which involve troubleshooting complex technical problems and resolving data/configuration issues within defined service level objectives

• 1+ years of experience with performing software assurance, management, or configuration with security tools

• 2+ years of experience with performing systems administration in Windows including performing basic troubleshooting, installation or configuration, monitoring system performance or availability, and performing security upgrades.

• Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

• Responsible for management, and monitoring of production systems in all environments

• Scripting - Working knowledge of computer programming language (preferred not required)

• Networking – Candidate should have a 2 to 3 years of expertise in working with diverse networks infrastructures and understanding how each of these elements can impact the security of an organization.

• Operating Systems – Candidate should have 2 years’ experience with working and identifying vulnerabilities impacts and remediation across all types of operating systems such as Windows using industry standard tools and platforms.

• Delivers support and design for industry specific applications that require integration with statewide systems or applications.

• Interacts with executive level business users or technical experts.

• Ability to make swift decisions and takes initiative to achieve tasks and/or goals.

• Is proactive in researching and applying industry best practices and shares knowledge with peers and/or stakeholders.

• Effectively and timely communicates information to stakeholders, and presents information professionally in multiple formats.

• May functions as a niche SME.

Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

• Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

• Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

• Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.

** Assists customers with referrals to other agencies and community resources.

• Monitors lobby traffic flow and notifies supervisor of any issues.

• Completes client registration clearances (CRAD) as needed.

• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.

• Ensures electronic case records are documented thoroughly and properly as required by Department procedures.

• Processes incoming and out going mail and scanning documents into the appropriate electronic file.

• Performs special work assignments and other related work/duties as required or assigned.

• Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Skills/Knowledge:

• Knowledge of the principles and techniques of effective communication.

• Knowledge of office procedures and practices.

• Knowledge of basic arithmetic.

• Ability to deal with the public in a tactful, courteous and effective manner.

• Ability to speak clearly and correctly.

• Ability to listen effectively.

• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.

• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.

• Ability to review data for accuracy and completeness.

• Ability to organize and maintain filing systems.

• Ability to perform basic arithmetical calculations.

• Ability to plan, organize and coordinate work assignments.

• Ability to communicate effectively.

• Ability to establish and maintain effective working relationships with others.

As a UX researcher, you will be working on enhancing the customer journey of high-impact projects. You will collaborate closely with business stakeholders, developers, and designers and be a voice for our users.  You will be involved in conducting up-front user research and sharing feedback with the agency program.

Job Description:

As a UX researcher, you will be responsible for helping define and drive the design of the applications. You will reveal what our users need from our services by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive and seamless.

Responsibilities:

• Lead and co-lead primary and secondary user research by facilitating workshops, interviews, focus groups, and usability testing.

• Plan and implement user research strategies and methodologies.

• Organize and evaluate quantitative and qualitative research.

• Conduct market and ethnographic research.

• Work with cross-functional teams to identify and evaluate research topics and approaches.

• Challenge the “status quo” and propose innovative solutions to complex business problems.

• Present and promote research findings to program owners and business stakeholders.

• Ask questions, gather data, and analyze data.

• Use a diverse set of UX research tools.

The client is working to improve the experience of interacting with government by creating a smooth and easy process.  As a frontend developer on our enterprise design system team, you will join a small group of developers and designers responsible for creating accessible, performant, scalable UI components that drive consistence and streamline development projects.  This role will play in integral role in improving the development, testing, and deployment strategies, and act as a liaison between the design system team and development teams to ensure they have successful implementations.  The ideal candidate will have a passion for creating highly usable experiences for both end users and developers.

Responsibilities:

• Develop and maintain UI components that are accessible, performant, scalable, and robust.

• Lead the frontend development efforts on large scale content management systems supporting high-visibility websites such as michigan.gov and michiganbusiness.org.

• Create and maintain design system documentation.

• Develop robust automated and manual test plans.

• Streamline build and release processes utilizing Azure DevOps CI/CD pipelines.

• Communicate as a frontend development advisor to other development teams, helping them integrate the enterprise design system.

• Facilitate discussions with leadership and stakeholders on design system’s benefits and roadmap.

The Project (Testing) Coordinator role is tasked with the overall responsibility for the test effort's success. The role involves the coordination and scheduling of testing activities, quality and test advocacy, resource planning and management, and escalation of issues that impede the test effort. This covers:

• Negotiating the ongoing purpose and deliverables of the test effort

• Ensuring the appropriate planning and management of the test resources

• Assessing the progress and effectiveness of the test effort

• Advocating the appropriate level of quality by using risk-based testing approach

• Advocating an appropriate level of testability focus in the software development process

Primary Duties and Responsibilities:

• Understand the testing effort by analyzing the requirements of project.

• Estimate and obtain management support for the time and resources required to perform the testing.

• Work with Project Managers and Workstream Leads to assign testing resources to specific business processes within workstreams.

• Ensure all test scenarios have been provided by Workstream leads.

• Coordinate and follow up on the development of test scripts

• Ensure data has been staged to support test scenarios and scripts

• Collaborate with workstream leads/resources to ensure testing steps are sequenced accurately

• Collaborate with workstream leads/resources to ensure test data is accurately identified and documents for each test script

• Ensure access to test environments and application security has been completed to facilitate successful testing activities

• Arrange the facilities, and any equipment requirement for the testing.

• Ensure that testing responsibilities are assigned to all testing team members and that all of them understand their testing work in the project

• Ensure content and structure of all Testing documents / artifacts is documented and maintained

• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization

• Check / Review the test script documents

• Keep track of the testing outcomes including but not limited to new requirements or changes in requirements.

• Escalate testing results that impact project requirements Testing Manager

• Organize the status meetings and send the Status Report

• Attend the regular project team meetings and discuss the weekly status with the team.

• Communication with the testing resources as needed.

• Track and prepare the report of testing activities including testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.

• Review various reports prepared by Testers

• Ensure the timely delivery of different testing milestones

Skills and Competencies:

• Strong organizational skills: Testing coordinators must be able to manage multiple tasks and responsibilities at once, including scheduling test dates, coordinating with other members of the testing team, and ensuring that all testing materials are prepared and ready to go.

• Excellent communication skills: Testing coordinators must be able to communicate effectively with other members of the testing team, as well as with other stakeholders. They must be able to explain testing procedures and policies clearly and concisely.

• Attention to detail: Testing coordinators must be able to pay close attention to detail when preparing testing materials. They must be able to ensure that all test items are accurate and that all testing procedures are followed correctly.

• Strong problem-solving skills: Testing coordinators must be able to identify problems or issues that arise during the testing process and develop effective solutions to address them.

• Familiarity with testing software and technology: Testing coordinators must be comfortable working with a variety of testing software and technology tools, including test administration software, data analysis tools, and online testing platforms.

Primary Qualifications:

Bachelor's degree in a related field from an accredited college or university AND One year of IT related experience. OR Associate's degree in a related field from an accredited college or university and three years of IT related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Candidate Responsibilities:

• Greets visitors in a professional friendly and hospitable manner

• Ensures visitors sign in, receives a visitor badge and notifies appropriate staff to escort visitors beyond the lobby area

• Professionally answers incoming calls

• Ensures call are redirected to the appropriate staff or transfer call to voice mail when appropriate

• Receives and sorts incoming mail and faxes for pick-up

• Keeps front desk manual up-to-date detailing receptionist procedures

• Performs other routine clerical functions as directed

Education and Minimum Requirements:

• High school diploma or GED

• Minimum of one year administrative experience

• Experience in Microsoft Office (Word, Excel, Outlook)

Special Abilities and/or Requirements:

• Excellent phone etiquette

• Excellent verbal communication skills

• Punctual

• Able to work with minimum supervision

• Should be customer service driven

• Able to multi-task

This position serves as a senior level IT project coordinator for information technology projects. The senior project coordinator functions as a PMO resource to managers, supervisors, and staff that are involved in application maintenance and development. This includes development, maintenance, and oversight of project schedules that are logic and resource driven. Maintains change control process, including a structure to manage and track changes in scope. Identifies project issues and risks and escalates to senior management as appropriate. Monitors project performance, reports status, and facilitates the creation of actions plans to promote adherence to project schedules. Interacts with a variety of teams as needed to develop and maintain project schedules and related documents. Assists in information gathering, budget analysis, project estimating, and procurement. Provides assistance on special projects. Promotes compliance with the State Unified Information Technology Environment(SUITE). 

Cloud Security Architect who is passionate about designing and building secure Cloud platforms. This position is primarily responsible for ensuring the State’s Cloud environments - Azure, GCP and AWS–meet or exceed applicable requirements and design best practices. The ideal candidate will feel comfortable working alone or within group environments, partnering with distributed teams to help construct and maintain the State’s Cloud infrastructure. Specifically, this candidate will help lead efforts to implement security patterns with orchestration and automation tools that automate the secure configuration, verification, compliance, and authorization of systems. They will be a key member of a team of Security Architects tasked with maturing the organization’s security posture.

Long Job Description:

Functional Knowledge, skills and duties:

• Creation of secure design patterns for Cloud applications hosted within AWS, Azure and GCP

• Evangelize security concepts having to do with Cloud environments, including virtualization, containers, networking, datacenter operations and infrastructure.

• Serve as the Cloud Security subject matter expert with the ability to communicate security risks to different audiences and technical skill sets.

• Create standards, policies, procedures, and best practice documentation as needed.

• Participate in cross-functional groups building and supporting the organization’s Cloud infrastructure.

• High level of knowledge with various compliance frameworks, such as FISMA, FedRAMP, Pub 1075, PCI-DSS, etc.

• Required to understand complex business technical requirements and ensure appropriate information security requirements are met.

• Ability to learn and evolve quickly as required by the nature of the environment.

• Cloud security visioning and dissemination by way of organizing discussions and presentations.

• Understand modern deployment tools and automation efforts that support DevSecOps

• Deployment of cloud infrastructure using orchestration tools, such as Terraform, Cloud Formation Templates, or ARM Templates

• Infrastructure as Code

• API, Serverless and Cloud-native application security

• Kubernetes, Web Applications Firewalls, Scripting and Identity Services

The web application being built for client to replace and enhance a legacy system using the latest .NET and Angular technologies for deployment to the Azure cloud. The application will allow easier communication between the department while enhancing lines of business and looking forward to future changes and systems enhancements. Prospective initial deployment of the application is March 2025.

Candidates will work under the direction of the project’s Technical Lead and Application Architect to write, test, and document code to implement system features and enhancements.

Tools:

• Visual Studio with recent experience in VS2022 and VS Code

• Azure DevOps / Git

Required: Knowledge and Experience

• Knowledge of Responsive and mobile-first design

• Knowledge of Design Patterns and Solid principles

• Knowledge of digital accessibility and disability inclusion

• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)

• Knowledge of WCAG 2.1 AA requirements

• Experience designing for platform technologies (e.g., HTML, CSS, JavaScript, iOS, Android)

• Experience applying WAI-ARIA authoring guidelines and best practices.

• Experience optimizing for the accessibility features of the platform (HTML, iOS, Android)

• Experience developing digital products that comply with accessibility standards.

Preferred: Applicants with the following qualifications will be preferred:

• Experience incorporating accessibility tests into the development process.

• Experience building digital products where compliance with accessibility standards is part of “definition of done”

The web application being built for client to replace and enhance a legacy system using the latest .NET and Angular technologies for deployment to the Azure cloud. The application will allow easier communication between the department while enhancing lines of business and looking forward to future changes and systems enhancements. Prospective initial deployment of the application is March 2025.

Candidates will work under the direction of the project’s Technical Lead and Application Architect to write, test, and document code to implement system features and enhancements.

Prefer: prior experience with jQuery and Bootstrap

• Angular with recent experience with Angular 14 or greater

• Tools

• Visual Studio with recent experience in VS2022 and VS Code

• Azure DevOps /Git

Required: Knowledge and Experience

• Knowledge of responsiveness and mobile-first development

• Knowledge of Design Patterns and Solid principles

• Knowledge of digital accessibility and disability inclusion

• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)

• Knowledge of WCAG 2.1 AA requirements

• Experience designing for platform technologies (e.g., HTML, CSS, JavaScript, iOS, Android)

• Experience applying WAI-ARIA authoring guidelines and best practices.

• Experience optimizing for the accessibility features of the platform (HTML, iOS, Android)

• Experience developing digital products that comply with accessibility standards.

Preferred: Applicants with the following qualifications will be preferred:

• Experience incorporating accessibility tests into the development process.

• Experience building digital products where compliance with accessibility standards is part of “definition of done”

The web application being built for client to replace and enhance a legacy system using the latest .NET and Angular technologies for deployment to the Azure cloud. The application will allow easier communication between the department while enhancing lines of business and looking forward to future changes and systems enhancements. Prospective initial deployment of the application is March 2025.

Candidates will work under the direction of the project’s Technical Lead and Application Architect to write, test, and document code to implement system features and enhancements.

The web application being built for client to replace and enhance a legacy system using the latest .NET and Angular technologies for deployment to the Azure cloud. The application will allow easier communication between the department while enhancing lines of business and looking forward to future changes and systems enhancements. Prospective initial deployment of the application is March 2025.

Candidates will work under the direction of the project’s Technical Lead and Application Architect to write, test, and document code to implement system features and enhancements.

Required: Knowledge and Experience:

• Knowledge of digital accessibility and disability inclusion

• Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)

• Knowledge of WCAG 2.1 AA requirements

• Knowledge of web technologies (e.g., HTML, CSS, JavaScript)

• Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)

• Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)

Preferred: Applicants with the following qualifications will be preferred:

• Professional training in using assistive technologies

• Experience conducting usability tests that include participants with disabilities

This is a Developer position supporting configuration of all aspects of the client's COTS application. The selected candidate will perform requirement gathering and analysis, perform application configuration tasks, reference table configurations, set up users with access permissions for various functions, application development for change requests, scripting, software debugging, source control, application testing, preparation of implementation specifications and production application support.

• Candidate MUST possess good understanding of different software development methodologies; both traditional and Agile.

• Candidates must possess a bachelor’s degree.

Prefer the degree be in the following fields:

• Computer Science

• Computer/Management Information Systems

• Mathematics

• Strong analytical skills

• Experience writing SQL queries.

• Experience with OO development (.Net, Java, C)

• Strong analytical and communication skills

• Proficiency in MS Office Suite

• Working knowledge of software development methodologies, standards, coding best practices

• Working knowledge of SQL server

• Enthusiasm and eagerness to learn

Preferred Qualifications:

• 2+ years of application development and support experience

• Experience in Visual Basic .NET