Full Time

Technical expertise in the preparation of proposals and reviewing the proposals with the team, ensuring 100% compliance with the specifications. Understanding and preparation of System Architecture, IO list, Cause & Effects, Cable Block diagram, Logic Diagram, Loop Diagram, Hook up drawing, and Interface drawings

• Detailed review of technical specifications and list of makes of the projects to understand the project requirements.
• Prepare the system architecture indicating a clear scope of work with interface details for the Fire Alarm System.
• Prepare the Design calculations sheet and Bill of Materials suiting the specifications and standards required.
• Prepare technical product catalogues as per AVL to get product approval during the bidding stage.
• Prepare commercial proposal and deviation list based on AVL and technical specifications.
• Effective co-ordination with inter-disciplinary, vendors & clients for any clarification to prepare the cost-effective proposal.
• Value engineering to show the cost optimization.
• Document lessons learned from issues identified by the engineering and commissioning team and implement actions to improve the estimation.
• Tasks as assigned by the reporting manager

Lead Generation Process (Convince to the customer for Appointment)

• Fresher or Experience candidate both can apply.
• Male or Female both are welcome.
• Basic & Good English Speaking &Excellent English Speaking.
• Job nature only Lead Generation Process (Convince to the customer for Appointment)
• Salary Fixed on Attendance.
• Huge incentives as per performance

Lead Generation & Qualification:

• Conduct outbound calls to potential customers to introduce company products/services and identify sales opportunities.
• Qualify leads based on predetermined criteria and prioritize prospects for follow-up.
• Maintain a database of leads, contacts, and sales activities using CRM software.

Customer Engagement & Relationship Building:

• Build rapport with prospects through personalized communication and understanding their specific needs.
• Address customer inquiries, provide product information, and offer solutions that align with customer requirements.
• Follow up on leads and inquiries to convert prospects into qualified opportunities.

Sales Support & Collaboration:

• Collaborate with the sales team to develop targeted sales strategies and achieve revenue targets.
• Provide sales support by scheduling appointments, sending product literature, and coordinating follow-up activities.
• Participate in sales meetings, training sessions, and promotional events as required.

Performance Tracking & Reporting:

• Track sales activities, leads generated, and conversion rates to measure performance against targets.
• Prepare daily, weekly, and monthly sales reports highlighting achievements, challenges, and opportunities for improvement.
• Continuously update knowledge of company products, industry trends, and competitive landscape to enhance sales effectiveness.

Manages the implementation of projects and customers closed by the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, and customer satisfaction, or as directed by the sales manager

• Coordinates closely with internal sales, sales support, and service resources by communicating project status and success metrics. 
• Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills. 
• Opportunistically pursues additional business development opportunities within customer firms, over and above required add-on selling expectations.  Collaborates with sales to ensure these opportunities are effectively covered and advanced. 
• Documentation is the key to GMP (Good Manufacturing Practice) compliance and ensures traceability of all development, manufacturing, and testing activities. 
• Monitors customer support for technical solutions implemented, and alerts the sales and account teams to potential customer satisfaction threats or competitor activity. 
• Travel to customer sites pan India, building strong relationships, and working diligently to keep their 3D printing operations up and running at peak efficiency in order to minimize customer downtime.
• Install new 3D Printers and required hardware, as well as perform software and firmware updates 
• Troubleshoot, diagnose and resolve 3D printing equipment issues 
• Train and transfer technical knowledge to the end user 
• Escalate unresolved issues as needed 
• Assist the operations group with managing day-to-day business activities of the 3D Printing business 
• Develop written processes and procedures as required 
• Take feedback of the products and services from the customers. 

Position Purpose:

A ServiceNow Product Specialist (Developer) is needed within the Office of Administration, Technical Business Office (TBO). The individual will work in the IT Service Management bureau, in the Service Management Automation and Integration section. The individual will focus primarily on ServiceNow development and administration via configuration, implementation, and integrations that must occur to support service projects needed to execute the TBO ITSM Services Strategy and Roadmap.

Position Description:

The Product Specialist will provide technical development and environment execution of the ServiceNow product. The Product Specialist requires expert experience and skills in the ServiceNow product on which ServiceNow is implemented. Knowledge and skills required are as follows:

• Business Rules, Client Scripts, UI Scripts, Script Includes, and ACLs

• JavaScript, Angular JavaScript, HTML/CSS, REST API, Web Services, SOAP, and HTML

The Product Specialist is responsible for collaborating with commonwealth personnel with the ITSM bureau, across the Office of Administration bureaus, System Specialists, SMEs, and Suppliers. The Product Specialist will work closely with Process Owner, Business Analysts, ServiceNow Administrators, and other ServiceNow Developers within TBO. Certification by ServiceNow as a ServiceNow Certified Developer is preferred but not a mandatory requirement.

Position Duties and Tasks:

• Function as a ServiceNow subject matter expert.

• Configure, develop, and implement commonwealth’s ServiceNow modules per requirements, established procedures and ITIL processes.

• Deliver support and designs required for integration with statewide systems, software products, and vendor systems.

• Participate in the test approach, conditions, and scripts used as the basis for detailed test scenarios.

• Provide input relating to training and/or documentation materials.

• Effectively performs product tests and deployments.

• Identify appropriate business examples to illustrate key concepts/features.

• Anticipate, identify, track, and resolve issues and risks affecting own work and work of the TBO – ITSM Service Management Automation and Integration team.

• Participates and/or coordinates in product design reviews to verify that design meets quality standards and functional/technical requirements.

• Provides accurate estimates for design and configuration efforts for the development and installation of new ServiceNow services, ServiceNow software changes and ServiceNow enhancements.

• Apply specific expertise to ensure the ServiceNow tool meets defined customer objectives.

• Anticipate and resolve issues specific to the ServiceNow tool.

• Analyze and provide input on the functional and technical impact of product planning decisions.

• Participate in product design reviews to verify that designs meet quality standards and functional/technical requirements.

• Perform impact analyses on production fixes and enhancements.

• Provide product support and provide accurate and complete answers to detailed product questions in a timely manner.

• Perform technical research as it relates to application modification methodologies, strategies, and design.

• Accurately set severity of identified defects.

• Documents all work for future reference.

• Follows quality standards.

• Able to work in a team environment.

• Able to communicate effectively orally and in writing.

• Provide full knowledge transfer to other team members.

• Experience with other IT tools (i.e. MS Office, Visio, etc.)

Position Justification:

This position is for an AWS Cloud Engineer who will support and complete the tasks necessary to design and implement cloud solutions for client agency services supporting client. The resource will be pivotal in designing, executing, and managing our cloud projects to ensure scalability, reliability, and security. The position will collaborate closely with cross-functional teams to understand business requirements and translate them into scalable cloud solutions. The ideal candidate will have a strong background in cloud technologies, architecture design, and hands-on experience with cloud platforms such as AWS. Not having a cloud Engineer on the team will impact the MDSS modernization project and support needed post-implementation..

Position Summary:

This position is for an AWS Cloud Engineer who will support and complete the tasks necessary to design and implement cloud solutions for client agency services supporting client. The resource will be pivotal in designing, executing, and managing our cloud projects to ensure scalability, reliability, and security. The position will collaborate closely with cross-functional teams to understand business requirements and translate them into scalable cloud solutions. The ideal candidate will have a strong background in cloud technologies, architecture design, and hands-on experience with cloud platforms such as AWS.

IIT seeks an experienced Cisco voice engineer to migrate the existing Cisco Unified Communication R11.5 Platform IP telephony system to R14.5 on new M6 BCS currently installed servers.

This position will work closely with various IIT departments and Cisco to achieve these goals and complete the project on time.

Project overview:

The Cisco Unified Communication Platform is currently in production and operational. For this project phase, we are proceeding with the upgrade from 11.5 on M4 BCS and M5 BCS servers to R14.5 on current M5 servers and newly installed M6 servers.  This position is expected to serve as the technical lead of this project. 

Responsibilities will include but are not limited to the following:

Lead the system deployment of VOIP system upgrades across the system.  This includes but is not limited to, installing the ISO and migrating all servers from M4 to M6 servers via PCD, running cluster-wide Readiness Upgrade task flow, and running Precheck COP files.

• Upgrade Publisher and (3) Subscriber nodes; upgrade Unity and other associated Cisco servers.

• Collect relevant data from all pertinent systems to be used as part of the implementation.

• Testing and validation of the system.

• Identify and ability to implement enhanced security functionality within the system.

• Provide operational support associated with post-deployment.

• Participate in project meetings.

• Provide system documentation training and handoff post-completion.

• Tune the environment to ensure the continued high performance of the system.  

• Some after-hours and/or weekend work will be necessary for the implementation.

• Occasional on-site visits may be required to provide operational support.

• Ensure the system meets industry standards and is hardened to meet industry security standards.

• Meet with multiple stakeholders within client. Identify and document solution-based requirements for RFP’s and all other requirements (including technical requirements, data conversion and interfaces). Manage service level agreements and associated metric definition, tracking and executive reporting. Draft requirement traceability matrices and test plans for requirement validation. Identify and communicate project status, concerns, and opportunities to internal stakeholders.

• Knowledge of commonly used concepts, practices, and procedures within a particular field. Familiar with relational database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically works with a project manager. A certain degree of creativity and latitude is required.

• Development of statement or work & validate with customer and procurement activities.

• Review contracts for compliance with Procurement standards.

• Leading and providing updates and status on procurement related tasks to project managers, management and others as needed.

• Ability to analyze business needs and solutions to determine deliverables to be included in SOW's or RFPs

• Experience in Requests for Proposals (RFPs), Requests for Change (RFCs), Invitations to Negotiate (ITNs), Proposals for Change (PFCs), Contract Change Notices (CCNs)

Prepare templates, standards document to improve procurement processes.

• Research, compiles, and analyzes data on new and existing contracts and provides recommendations for problem resolution.

• Reviews, provides input and guidance, and approval of requirements both functional and non-functional that are the basis for development of Requests for Proposal (RFP) and subsequent Statements of Work (SOW).

• Contributes BA expertise in the review and approval of RFP’s and SOW language.

• Provides oversight of the creation and validation of estimates, and schedules created by Business Analyst staff for the requirements and test activities for large, multi-agency, or enterprise projects.

• Client process subject matter expert in leading the development of program level requirements for large, multi-agency, or enterprise projects utilizing both traditional requirement definition and decomposition techniques (waterfall)and User Story Mapping, Theme, and EPIC identification and decomposition techniques(agile).

• Reviews and approves functional design requirements that include sensitive data types (such as highly confidential data, PCI, PII, etc...)  and/or the creation of security design requirements for large, multi-agency, or enterprise projects.

• Reviews and assesses the impact of enterprise Requests for Change (RFCs) to agencies systems.

• Leads and facilitates sessions to define implementation plan requirements and details.  Validates and approves IT implementation plans and results for large, multi-agency, or enterprise projects.

• Directs activities of Requirements Gathering team on software development with client staff and outside consultants by enforcing client’s SUITE methodology.

• Directs the activities necessary to develop and maintain requirements and functional design documentation of Customer Applications.

• Derives options and estimates for the requirements gathering, functional design (waterfall), User Story creation (agile) and contributes to estimates and options for design, development, testing and implementation of software projects.

• Perform related work as is deemed necessary by the supervisor

• Other duties as assigned.

Client seeks to add a resource to provide IT services related to their procurement and deployment of specific Vulnerability Scanning Tools and Software.

Preferred education:

4-year college degree or equivalent technical study

Role Description:

• Experience with vulnerability management

• Experience with Tenable products, including Tenable Security Center and Nessus

• Experience with integrating Cybersecurity data using enterprise or custom data aggregation and analysis tools.

• Responsible for responding to support escalations which involve troubleshooting complex technical problems and resolving data/configuration issues within defined service level objectives

• 1+ years of experience with performing software assurance, management, or configuration with security tools

• 2+ years of experience with performing systems administration in Windows including performing basic troubleshooting, installation or configuration, monitoring system performance or availability, and performing security upgrades.

• Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

• Responsible for management, and monitoring of production systems in all environments

• Scripting - Working knowledge of computer programming language (preferred not required)

• Networking – Candidate should have a 2 to 3 years of expertise in working with diverse networks infrastructures and understanding how each of these elements can impact the security of an organization.

• Operating Systems – Candidate should have 2 years’ experience with working and identifying vulnerabilities impacts and remediation across all types of operating systems such as Windows using industry standard tools and platforms.

• Delivers support and design for industry specific applications that require integration with statewide systems or applications.

• Interacts with executive level business users or technical experts.

• Ability to make swift decisions and takes initiative to achieve tasks and/or goals.

• Is proactive in researching and applying industry best practices and shares knowledge with peers and/or stakeholders.

• Effectively and timely communicates information to stakeholders, and presents information professionally in multiple formats.

• May functions as a niche SME.

Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

• Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

• Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

• Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.

** Assists customers with referrals to other agencies and community resources.

• Monitors lobby traffic flow and notifies supervisor of any issues.

• Completes client registration clearances (CRAD) as needed.

• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.

• Ensures electronic case records are documented thoroughly and properly as required by Department procedures.

• Processes incoming and out going mail and scanning documents into the appropriate electronic file.

• Performs special work assignments and other related work/duties as required or assigned.

• Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Skills/Knowledge:

• Knowledge of the principles and techniques of effective communication.

• Knowledge of office procedures and practices.

• Knowledge of basic arithmetic.

• Ability to deal with the public in a tactful, courteous and effective manner.

• Ability to speak clearly and correctly.

• Ability to listen effectively.

• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.

• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.

• Ability to review data for accuracy and completeness.

• Ability to organize and maintain filing systems.

• Ability to perform basic arithmetical calculations.

• Ability to plan, organize and coordinate work assignments.

• Ability to communicate effectively.

• Ability to establish and maintain effective working relationships with others.

As a UX researcher, you will be working on enhancing the customer journey of high-impact projects. You will collaborate closely with business stakeholders, developers, and designers and be a voice for our users.  You will be involved in conducting up-front user research and sharing feedback with the agency program.

Job Description:

As a UX researcher, you will be responsible for helping define and drive the design of the applications. You will reveal what our users need from our services by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience more intuitive and seamless.

Responsibilities:

• Lead and co-lead primary and secondary user research by facilitating workshops, interviews, focus groups, and usability testing.

• Plan and implement user research strategies and methodologies.

• Organize and evaluate quantitative and qualitative research.

• Conduct market and ethnographic research.

• Work with cross-functional teams to identify and evaluate research topics and approaches.

• Challenge the “status quo” and propose innovative solutions to complex business problems.

• Present and promote research findings to program owners and business stakeholders.

• Ask questions, gather data, and analyze data.

• Use a diverse set of UX research tools.

The client is working to improve the experience of interacting with government by creating a smooth and easy process.  As a frontend developer on our enterprise design system team, you will join a small group of developers and designers responsible for creating accessible, performant, scalable UI components that drive consistence and streamline development projects.  This role will play in integral role in improving the development, testing, and deployment strategies, and act as a liaison between the design system team and development teams to ensure they have successful implementations.  The ideal candidate will have a passion for creating highly usable experiences for both end users and developers.

Responsibilities:

• Develop and maintain UI components that are accessible, performant, scalable, and robust.

• Lead the frontend development efforts on large scale content management systems supporting high-visibility websites such as michigan.gov and michiganbusiness.org.

• Create and maintain design system documentation.

• Develop robust automated and manual test plans.

• Streamline build and release processes utilizing Azure DevOps CI/CD pipelines.

• Communicate as a frontend development advisor to other development teams, helping them integrate the enterprise design system.

• Facilitate discussions with leadership and stakeholders on design system’s benefits and roadmap.

The Project (Testing) Coordinator role is tasked with the overall responsibility for the test effort's success. The role involves the coordination and scheduling of testing activities, quality and test advocacy, resource planning and management, and escalation of issues that impede the test effort. This covers:

• Negotiating the ongoing purpose and deliverables of the test effort

• Ensuring the appropriate planning and management of the test resources

• Assessing the progress and effectiveness of the test effort

• Advocating the appropriate level of quality by using risk-based testing approach

• Advocating an appropriate level of testability focus in the software development process

Primary Duties and Responsibilities:

• Understand the testing effort by analyzing the requirements of project.

• Estimate and obtain management support for the time and resources required to perform the testing.

• Work with Project Managers and Workstream Leads to assign testing resources to specific business processes within workstreams.

• Ensure all test scenarios have been provided by Workstream leads.

• Coordinate and follow up on the development of test scripts

• Ensure data has been staged to support test scenarios and scripts

• Collaborate with workstream leads/resources to ensure testing steps are sequenced accurately

• Collaborate with workstream leads/resources to ensure test data is accurately identified and documents for each test script

• Ensure access to test environments and application security has been completed to facilitate successful testing activities

• Arrange the facilities, and any equipment requirement for the testing.

• Ensure that testing responsibilities are assigned to all testing team members and that all of them understand their testing work in the project

• Ensure content and structure of all Testing documents / artifacts is documented and maintained

• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization

• Check / Review the test script documents

• Keep track of the testing outcomes including but not limited to new requirements or changes in requirements.

• Escalate testing results that impact project requirements Testing Manager

• Organize the status meetings and send the Status Report

• Attend the regular project team meetings and discuss the weekly status with the team.

• Communication with the testing resources as needed.

• Track and prepare the report of testing activities including testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.

• Review various reports prepared by Testers

• Ensure the timely delivery of different testing milestones

Skills and Competencies:

• Strong organizational skills: Testing coordinators must be able to manage multiple tasks and responsibilities at once, including scheduling test dates, coordinating with other members of the testing team, and ensuring that all testing materials are prepared and ready to go.

• Excellent communication skills: Testing coordinators must be able to communicate effectively with other members of the testing team, as well as with other stakeholders. They must be able to explain testing procedures and policies clearly and concisely.

• Attention to detail: Testing coordinators must be able to pay close attention to detail when preparing testing materials. They must be able to ensure that all test items are accurate and that all testing procedures are followed correctly.

• Strong problem-solving skills: Testing coordinators must be able to identify problems or issues that arise during the testing process and develop effective solutions to address them.

• Familiarity with testing software and technology: Testing coordinators must be comfortable working with a variety of testing software and technology tools, including test administration software, data analysis tools, and online testing platforms.

Primary Qualifications:

Bachelor's degree in a related field from an accredited college or university AND One year of IT related experience. OR Associate's degree in a related field from an accredited college or university and three years of IT related experience. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Candidate Responsibilities:

• Greets visitors in a professional friendly and hospitable manner

• Ensures visitors sign in, receives a visitor badge and notifies appropriate staff to escort visitors beyond the lobby area

• Professionally answers incoming calls

• Ensures call are redirected to the appropriate staff or transfer call to voice mail when appropriate

• Receives and sorts incoming mail and faxes for pick-up

• Keeps front desk manual up-to-date detailing receptionist procedures

• Performs other routine clerical functions as directed

Education and Minimum Requirements:

• High school diploma or GED

• Minimum of one year administrative experience

• Experience in Microsoft Office (Word, Excel, Outlook)

Special Abilities and/or Requirements:

• Excellent phone etiquette

• Excellent verbal communication skills

• Punctual

• Able to work with minimum supervision

• Should be customer service driven

• Able to multi-task

This position serves as a senior level IT project coordinator for information technology projects. The senior project coordinator functions as a PMO resource to managers, supervisors, and staff that are involved in application maintenance and development. This includes development, maintenance, and oversight of project schedules that are logic and resource driven. Maintains change control process, including a structure to manage and track changes in scope. Identifies project issues and risks and escalates to senior management as appropriate. Monitors project performance, reports status, and facilitates the creation of actions plans to promote adherence to project schedules. Interacts with a variety of teams as needed to develop and maintain project schedules and related documents. Assists in information gathering, budget analysis, project estimating, and procurement. Provides assistance on special projects. Promotes compliance with the State Unified Information Technology Environment(SUITE).