Full Time

• Manages the implementation of projects and customers closed by the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, and customer satisfaction, or as directed by the sales manager.  

• Coordinates closely with internal sales, sales support, and service resources by communicating project status and success metrics. 

• Provides coaching and professional development to team member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills. 

• Opportunistically pursues additional business development opportunities within customer firms, over and above required add-on selling expectations.  Collaborates with sales to ensure these opportunities are effectively covered and advanced. 

• Documentation is the key to GMP (Good Manufacturing Practice) compliance and ensures traceability of all development, manufacturing, and testing activities. 

• Monitors customer support for technical solutions implemented, and alerts the sales and account teams to potential customer satisfaction threats or competitor activity. 

• Travel to customer sites pan India, building strong relationships, and working diligently to keep their 3D printing operations up and running at peak efficiency in order to minimize customer downtime.

• Install new 3D Printers and required hardware, as well as perform software and firmware updates 

• Troubleshoot, diagnose and resolve 3D printing equipment issues 

• Train and transfer technical knowledge to the end user 

• Escalate unresolved issues as needed 

• Assist the operations group with managing day-to-day business activities of the 3D Printing business 

• Develop written processes and procedures as required 

• Take feedback of the products and services from the customers. 

Company Overview: At Fracktal Works Pvt Ltd, we are a leading 3D Printer Manufacturer dedicated to delivering high-quality products and solutions to our clients. As part of our growth strategy, we are seeking a proactive and results-driven Sales Tele caller to join our sales team. This role will focus on generating leads, qualifying prospects, and promoting our products/services through effective telephone communication.

Position Overview: The Sales Tele caller will be responsible for initiating outbound calls to prospective customers, following up on leads, and building relationships with potential clients. The ideal candidate will have a passion for sales, excellent communication skills, and a customer-centric approach to achieving sales targets.

Key Responsibilities:

Lead Generation & Qualification:

• Conduct outbound calls to potential customers to introduce company products/services and identify sales opportunities.
• Qualify leads based on predetermined criteria and prioritize prospects for follow-up.
• Maintain a database of leads, contacts, and sales activities using CRM software.

Customer Engagement & Relationship Building:

• Build rapport with prospects through personalized communication and understanding their specific needs.
• Address customer inquiries, provide product information, and offer solutions that align with customer requirements.
• Follow up on leads and inquiries to convert prospects into qualified opportunities.

Sales Support & Collaboration:

• Collaborate with the sales team to develop targeted sales strategies and achieve revenue targets.
• Provide sales support by scheduling appointments, sending product literature, and coordinating follow-up activities.
• Participate in sales meetings, training sessions, and promotional events as required.

Performance Tracking & Reporting:

• Track sales activities, leads generated, and conversion rates to measure performance against targets.
• Prepare daily, weekly, and monthly sales reports highlighting achievements, challenges, and opportunities for improvement.
• Continuously update knowledge of company products, industry trends, and competitive landscape to enhance sales effectiveness.

Position Overview: The Inventory Associate will play a pivotal role in ensuring efficient inventory management processes, maintaining accurate records, and supporting the production team. This individual will work closely with various departments to ensure that inventory levels are maintained at optimal levels and align with production schedules.

Inventory Management:

• Monitor inventory levels and ensure accurate stock counts of raw materials, finished goods, and supplies.
• Coordinate with suppliers to ensure timely delivery of materials and manage inventory reorder points.
• Conduct regular cycle counts and reconcile discrepancies between physical counts and system records.

Data Entry & Record Keeping:

• Maintain accurate inventory records using the company's inventory management software.
• Update inventory databases regularly to reflect real-time stock levels, incoming shipments, and outgoing orders.
• Generate reports on inventory levels, consumption rates, and turnover metrics.

Collaboration & Communication:

• Collaborate with the procurement team to forecast inventory needs based on production schedules and sales forecasts.
• Liaise with the production team to prioritize materials based on production demands and timelines.
• Communicate effectively with cross-functional teams to ensure seamless coordination and timely resolution of inventory-related issues.

Process Improvement:

• Identify opportunities for process improvements in inventory management, storage practices, and order fulfilment.
• Recommend strategies to optimize inventory turnover, reduce carrying costs, and minimize stockouts.