Contract

As a Senior Technical Architect, you will be responsible for driving the design, development, and implementation of new solutions as we move forward to meet the State of Ohio's business needs. This role requires a deep understanding of both Salesforce and MuleSoft platforms, exceptional technical expertise, and the ability to collaborate with cross-functional teams to deliver innovative solutions.

Key Responsibilities:

1. Salesforce and MuleSoft Expertise:

• Serve as the subject matter expert for the Salesforce platform, staying updated on the latest features, best practices, and industry trends.

• Serve as the integration expert utilizing the MuleSoft platform, understand API architecture, best practices, and expertise.

• Lead the development and maintenance of the overall technical architecture for new development utilizing the Salesforce and MuleSoft platforms.

• Design scalable and efficient solutions that align with business requirements and long-term strategic goals.

2. Solution Design and Development:

• Collaborate with stakeholders, including business analysts, developers, project managers, and development managers, to gather and analyze requirements.

• Create detailed technical specifications, architectural diagrams, and solution documentation.

• Oversee the development and implementation of application and systems architecture utilizing Salesforce and MuleSoft solutions, ensuring code quality, scalability, and security.

3. Integration and Data Management:

• Architect and implement robust integrations between Salesforce, MuleSoft, SQL Server, and other systems within the organization.

• Architect data migration solutions from SQL Server to our state data lake, including transformation and governance strategies.

• Ensure data security and compliance with relevant regulations.

4. Performance Optimization:

• Monitor system performance and identify opportunities for optimization and enhancements.

• Implement best practices to maintain and improve system performance, stability, and reliability.

5. Leadership and Coaching:

• Mentor other members of the architecture team, fostering skill development and growth.

• Guide technical leads from other teams on best practices and industry trends.

• Provide technical leadership and serve as a trusted advisor to senior management.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Minimum of 10 years of experience in software development.

• Minimum of 4 years of experience in software architecture.

• Minimum of 4 years of experience in Salesforce or demonstrated experience.

• Minimum of 2 years of experience in software integration.

• Exceptional problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to lead and collaborate effectively in a team-oriented environment.

Preferred Qualifications:

• Salesforce Certified Technical Architect (CTA) strongly preferred.

• MuleSoft certifications preferred.

• 2 years of project management experience preferred.

• Knowledge of government regulations and compliance standards related to IT is a plus.

The client Enterprise Systems Department is seeking a highly skilled and motivated Generative AI Solutions Developer to join our dynamic team of innovators in driving advancements in artificial intelligence. As an Affiliate, you will be responsible for creating innovative, generative AI solutions to  enhance and improve business processes and knowledge management at client. This position will involve developing abstract summary analysis algorithms, implementing chatbot-based knowledge management tools, and building code assistance tools for developers within client.

Responsibilities and Duties:

• Collaborate with researchers, faculty, and IT professionals to identify areas where AI solutions can significantly enhance business processes and research data analysis.

• Develop and implement generative AI algorithms for abstract summary analysis of contracts, proposals, or other technical papers, capturing key insights to aid staff in their work.

• Design and deploy chatbot-based knowledge management systems that provide user-friendly access to vast amounts of organizational knowledge.

• Create code assistance tools leveraging AI to optimize programming productivity, with a focus on meeting the specific needs of researchers and developers.

• Continuously assess and enhance AI solutions based on user feedback, emerging technologies, and industry advancements.

• Conduct thorough testing, troubleshooting, and debugging of AI solutions to ensure optimal functionality and performance.

• Collaborate with cross-functional teams to integrate AI solutions into existing research infrastructure and maximize their impact organization-wide.

• Stay up-to-date with the latest advancements and research in AI, machine learning, and natural language processing, and incorporate relevant findings into solution development.

Qualifications:

• Bachelor's degree in computer science or a related field.

• Proven professional experience in AI solution development, with a strong emphasis on natural language processing, machine learning, and       generative models.

• Proficiency in programming languages such as Java, Python, or similar, with experience in utilizing relevant libraries and frameworks (e.g.,    TensorFlow, PyTorch, NLTK).

• Familiarity with cloud computing platforms and services, such as Amazon Web Services (AWS) or Microsoft Azure.

• Strong problem-solving abilities and analytical mindset, with the ability to translate complex research data and requirements into practical AI solutions.

• Excellent communication and collaboration skills to effectively work with cross-functional teams, researchers, and faculty.

• Demonstrated ability to manage multiple projects simultaneously and deliver high-quality results within established timelines.

Act as a liaison between client areas and technical systems groups. Develop and maintain a thorough understanding of university processes and business process design activities. Capture business requirements and assure they are adequately and accurately addressed in application implementation. Redefine business processes to maximize effective use of selected applications. Develop or modify complex information systemsmodels. Facilitate issue identification and resolution. Facilitate risk identification and mitigation plans. May be responsible for setting employee goals, assessing employee performance and providing feedback, and making pay recommendations.

IMPACT & INFLUENCE:

This position will interact on a consistent basis with: Business Analysts, IT staff, senior staff, campus financial managers, business office colleagues,and other laboratories and divisions. This position may supervise staff.

KEY RESPONSIBILITIES:

• Apply detailed knowledge of standard documentation processes, business system architecture and associated technologies.

• Write and review complex documents. Provide testing solutions to see that business needs are effectively met, and provide functional application support as needed.

• Formulate and define systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.

• Draw out complex or hidden relationships, analyze business and user needs; document requirements and translate into proper system requirement specifications.

• Lead others to articulate additional possibly hidden needs, while working in multiple business/technical areas. Contribute to quality assurance process improvement; complete assignments with limited direction utilizing expertise.

• Provide day to day support to labs and units to trouble shoot and provide support for:

- Accounting / Finance (Deltek Costpoint)

- Time Recording (Deltek Time Capture)

- Project Scheduling (Primavera )

- Proposal Costing (Propricer)

- Reporting (Cognos)

• Other internal developed application eg. Research Property Tracking

• Day to day support involves receiving trouble tickets, assigning work to junior team members or working to find solutions

• Meet with users to understand their business systems needs and to document requirements. Plan and schedule buy vs build analysis. Manage internal development or external procurement of solutions, through all stages of analysis, design, development, implementation and support for wide range of systems all focused around accounting/finance, project management, proposal production.

• Plan and coordinate across all impacted departments upgrades , enhancements and bug fixes for all ESD supported applications. This involves requirements gathering and scope setting, defining and agreeing the implementation timeline, and executing on the agreed project plan.

• Business Process identification. Working with departments work to understand and document their business processes

• Work to discover systems interface requirements, write specifications at a detailed table and column level for the interfaces. Working with the database administration systems team to develop and implement interfaces. Debug interface issues between systems

• Manage small to medium size projects from inception to completion.

• Quality Assurance – working to ensure systems are fully and comprehensively tested prior to implementation/go live Perform other related duties as assigned.

EDUCATION, SPECIALIZED KNOWLEDGE AND EXPERIENCE:

• Degrees required for this job: Bachelor’s degree

• Degrees preferred: Accounting, Business or IT related field

• Years of experience required for this job: Five to seven years job related experience

The Tester is a member of a team which plans, constructs, and executes product tests, system tests, unit tests, load tests, volume tests, network tests as well as works with others for release control processes. The more experienced Tester manages, plans, constructs, and executes tests and integrates with release control process.

Requirement Description:

This position will function as a highly skilled Tester for Ohio Department of Rehabilitation and Correction’s Project Management Office with specific responsibilities that include:

• Create test models for product test and release control (plans, data, and scripts).

• Execute assembly or product tests.

• Meet time estimates for assigned tasks.

• Communicate accurate status updates.

• Follow quality standards.

• Ability to work in a team environment

• Complete assigned tasks.

• Strong communication skills; both written and spoken

• Define product test plans and criteria for acceptance.

• Resolve testing process questions / issues.

• Assist in the planning, creation, and control of the test environments.

• Assist Team Lead in monitoring estimated-time-to-complete (ETC) and actuals for assigned tasks.

• Work to enhance testing skills and build technical and business knowledge.

• Update and test release installation procedures.

• Generally aware of new developments in industry and processes and ability to apply to work as appropriate.

• Determine time estimates and schedule for work efforts.

• Define and utilize entry / exit criteria for testing.

• Determine time estimates and schedule for own work and resolve issues in a timely manner.

• Assist with daily administrative operations in the Division of Children’s Medical Services as directed by the Department.

• Answer and re-direct calls on a multi-line phone system as directed by the Department.

• Sort and distribute (internal and external) mail as directed by the Department.

• Greet and assist visitors in finding the correct destination as directed by the Department.

• Ensures compliance with DOH polices and procedures.

• Assists the Executive Assistant in coordinating daily operational functions within the Division.

• Coordinates, reviews, edits, and formats outgoing correspondence.

• Drafts, formats and completes routine memos and letter within established timeframes.

• Coordinates travel arrangements, prepares itineraries, prepares and submits travel reimbursements for the CMS Plan staff.

• Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

• Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.

• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

• Logs customer into computer-based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

• Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.

• Assists customers with referrals to other agencies and community resources.

• Monitors lobby traffic flow and notifies supervisor of any issues.

• Completes client registration clearances (CRAD) as needed.

• Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.

• Ensures electronic case records are documented thoroughly and properly as required by Department procedures.

• Processes incoming and out going mail and scanning documents into the appropriate electronic file.

• Performs special work assignments and other related work/duties as required or assigned.

• Maintains and develops professional knowledge and skills by participating in supervisory performance conferences, staff meetings, mandatory training, and workshops as assigned or required.

Skills/Knowledge:

• Knowledge of the principles and techniques of effective communication.

• Knowledge of office procedures and practices.

• Knowledge of basic arithmetic.

• Ability to deal with the public in a tactful, courteous and effective manner.

• Ability to speak clearly and correctly.

• Ability to listen effectively.

• Ability to record and evaluate data relating to applicant employment or assistance for health care or community services.

• Ability to understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.

• Ability to review data for accuracy and completeness.

• Ability to organize and maintain filing systems.

• Ability to perform basic arithmetical calculations.

• Ability to plan, organize and coordinate work assignments.

• Ability to communicate effectively.

• Ability to establish and maintain effective working relationships with others.

The QA Automation Tester and Analyst, will work with the QA staff to coordinate, perform Quality Assurance and Automation planning, application testing and developing scripts using established automated testing tools prior and after production implementation.

Responsibilities:

• Execute manual and automated tests to ensure software quality and functionality for our client team.

• Create test scripts, framework and execute functional, regression and end-to-end automated scripts for products front-end and back end applications.

• Execute the automated regression tests prior to release and on demand.

• Perform Manual Testing

Required Experience:

• Bachelor's degree in information technology, computer science, data analytics or related field experience.

• 2-4years of experience in software testing or other applicable Information Technology experience that directly aligns with the specific responsibilities for this position.

• A minimum of 1 year of demonstrated experience using automated testing tools.

• Ability to collaborate across teams and articulate testing progress and results.

• Experience reading and interpreting XML/JSON payloads, working with relational databases, query authoring (SQL) and with defect project and defect tracking suites.

• Experience analyzing and leveraging problem-solving skills, with the ability to troubleshoot issues and isolate defects effectively.

• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

• Proven ability to work independently with minimal supervision and as part of a collaborative team.

• Work collaboratively with developers, other QA team members and vendors to verify the functionality, performance, and reliability of the system.

• Work collaboratively with stakeholders to complete the validation of system.

• Interpret requirements and work with cross functional teams to be able to write/execute on test cases.

• Estimate, prioritize, plan, and coordinate testing activities.

• Prepare test automation solutions, design automation frameworks, and leading the implementation of test strategy, test plans & test execution.

• Perform automated regression, functional, integration, and performance testing.

• Collaborate with the Development and Support teams to reproduce, diagnose, and resolve identified defects.

• Perform thorough regression testing when bugs are resolved & new features are introduced.

• Ensure proper flow of data between systems.

• Ability to determine priority levels when necessary.

• Utilize existing tools to ensure optimal testing accuracy and efficiency.

• Automation testing process/framework.

• Experience with test automation planning and strategy.

• Test execution and management.

Preferred Skills:

• Primary: LeapWork (relatively new please refer to secondary skills as options)

• Secondary: Selenium, MF UFT, Loadrunner (SaaS) TruClient Web Protocol (or other similar UI based automation tools), JIRA and HP ALM for test tracking, planning, and defect management.

• Preference will be given to the candidates with experience in LEAPWORK automation testing platform.

• Looking for an IT professional with strong experience in installation, Configuration, troubleshooting, advance configuration of Jboss application servers both stand alone and clustered environments, Apache Tomcat webserver in Linux operating systems.

• Provide real-time technical support for environments and supported applications and technologies on Jboss Application servers, Apache Tomcat and Red Hat OS

• Strong Experience in Systems and Application administration role, deploying and managing large scale applications into JBOSS application servers is required

• Strong Experience on troubleshooting production and operational issues for middleware technologies like Apache, Tomcat, Jboss application servers.

• Experience working with bash, Shell Scripting, or other Infrastructure Scripts.

• Provide technical support in JBOSS/middleware services including Patching, upgrading, performance tuning and provide production support, etc.

• Minimum five years of experience in the installation and administration of JBoss Middleware Services.             

• Strong familiarity with Agile software/tools (e.g., JIRA) and DevOps processes and tools (e.g., Jenkins/Bamboo/Azure DevOps).

Client need a staff Aug with below specified requirements:

• 15 years or more of IT experience in designing, developing and supporting production operations for large-sclae  enterprise software systems

• 5+ years or more of experience in Installations and configurations of JBoss Enterprise Application Server JBoss AS 5.1/ 6.0/ 7.x/8.x.

• 5 + Years of experience in Experience in Installation of Apache, Tomcat, Websphere Application Server, Jboss Application Server

• 5+ years of relevant experience in DevOps tools like Jenkins and developing CI/CD pipelines for code deployments.

• Build, maintain, improve, and evolve our Continuous Integration and Continuous Delivery processes for new and existing services to reduce manual/repetitive tasks using an Agile delivery methodology. Working closely with our development team to create an automated continuous integration (CI) and continuous delivery (CD) system.

• 5 + years fo experience in setting up Code respositories, Branching strategies for new projects unsing GIT and BITBUCKET or similar version control softwares

• 5 + years of experience in Configuring Data Sources and JDBC providers for database connectivity for JBoss Application Server.

• 5 + years of experience in Configuring and administered JMS Connection factories, JMS Queues, Topics, Distributed Queues in IBM MQ or similar technologies.

• Strong Experience working with Shell Scripting, or other Infrastructure Scripts.

• Must be Strong in communnications, Developing design documents, application infrastructure diagrams, and flow diagrams

• Comply with Organization standards, processes, and evaluate and identify opportunities for process improvement and standardization.

• Individual must have adequate communication skills to be able to communicate effectively.

• Individual must be able to work in a team environment as well as independently.

• Individual must have critical thinking skills, problem solving skills and dedication to the work product being produced.

The Senior Cloud Application Architect, will be involved in the design, implementation, and management of technology-based business solutions to meet business and technical requirements. In addition, be accountable for analyzing and designing the infrastructure architecture.

The ability to effectively communicate with all levels of the organization on architecture is critical.

Responsibilities:

• Lead the design and development of scalable and robust software application architecture, ensuring alignment with business goals, enterprise standards and industry best practices.

• Design, implement, and manage AWS Cloud architecture, focusing on performance, scalability, security, and cost efficiency.

• Implement containerized solutions using Docker, Kubernetes etc.

• Collaborate with development teams to integrate AI and machine learning technologies into our applications, enhancing user experience and driving innovation.

• Architect and oversee the development of web applications using ReactJS and other modern web technologies, optimizing for user experience and performance.

• Collaborate with cross-functional teams to define technical requirements, resolve architectural issues, and ensure successful project execution.

• Help modernize existing architecture and core technologies.

• Owning the end-to-end delivery of solutions which will include gathering technical requirement, designing, developing, testing, and releasing Infrastructure as Code.

• Analyze and implement configuration changes and assist in the design of cloud related solutions to meet both functional and technical requirements.

• Stay current with emerging technologies and industry trends, providing recommendations for adopting new tools and technologies to improve our technology stack.

• Communicate with all parties involved including senior management, developers, architects, and end users, who may be based in different locations and time zones.

• Coordinate with and responsible for communicating with other teams within vendors as needed.

• Creating and updating applicable technical documentation. Review technical documents produced by vendors.

Required Experience:

• Bachelor’s degree in computer science, Information Technology, or Engineering.

• Minimum 12 years’ experience developing IT application architecture solutions for organization's business concerns.

• Demonstrated experience in Core Java / J2EE technologies such as concurrency, JDBC, Spring, Hibernate etc., and Python programming languages.

• Extensive expertise in web technologies particularly ReactJS and related frameworks.

• Minimum of 4 years’ experience and in one or more cloud platforms (AWS, Azure, GCP).

• Extensive working knowledge of Cloud technologies such as Amazon Web Services, Google Cloud Platform (GCP) or Microsoft Azure.

• Expertise in AWS Cloud architecture, including EC2, S3,RDS, LAMBDA etc.

• Proficiency in messaging frameworks including Kafka, JMS,MQ, and Active MQ.

• Experience with data modeling and database development including SQL and NoSQL databases.

• Excellent knowledge and experience of Microservices architecture, Docker, and Kubernetes.

• Development and build tools (GIT, Jenkins, Maven, etc.).

• Knowledge of Front, Middle and back-office functions, and applications

• Knowledge of the Software Development Lifecycle for Iterative, Agile, and traditional approaches.

• Create and maintain comprehensive architectural and design documentation, ensuring that all technical solutions are well-documented.

• Experience with release management and an understanding of architectural schematics.

• Excellent knowledge of CI/CD concepts and tools such as GitLab, GitHub.

• Developing and deploying Infrastructure as Code (IaC) (CloudFormation, Ansible, Terraform etc.)

• Knowledge of cloud monitoring and alerting services and capabilities.

• Monitor and optimize application performance, ensuring scalability as user demands grow.

• Ability to solve complex technical problems and accomplish tasks with minimal supervision.

• Collaborates with system analyst, engineers, programmers to design systems to support applications.

• Excellent communication skills verbal & written in English. To be able to communicate with IT teams and departments, end users and vendors.

• Excellent time management skills.

• Ability to support project team to prioritize activities and provide deliverables as planned.

• Experience in BMC Control M Administration, calendars, and automated job scheduling system.

Desirable experience:

• Industry vendor certifications are desired (e.g. AWS, Azure, GCP or CNCF/Kubernetes certifications); although not essential if you have the experience and demonstrate the ability to work on these technologies.

• Strong background in Linux/UNIX administration (e.g. RedHat/CentOS 7/Alpine Linux).

• Experience with configuration management tools like Puppet and Ansible.

• Knowledge of one or more scripting languages (bash, Powershell, Python).

Act as a developer and analyst in an agile environment on a small development team to write and test code to implement the user stories and requirements for various ongoing new development and maintenance projects. Application are developed using ASP.NET C# 4.6 and/or.NET 6 CORE using REST/SOAP web services. Some projects may have JAVA and JavaScript components.

·         Write well-designed, testable code using Microsoft Dotnet MVC, Entity core framework for entity object mapping, JQuery/HTML5, JavaScript, HTML, XML,Angular

·         Develop business application components using Object Oriented with c#, and design principles .

·         Design and develop RESTful Web Services using Web API framework.

·         Design, Develop and maintain applications using Microsoft .net web and core framework.

·         Ability to implement design patterns like Singelton,Facade, Adapter

·         Proficient in building and maintaining unit test framework with Jasmine, ELMAH, and Nunit.

·         Execute full software development life cycle (SDLC) including experience in gathering requirements and writing functional/technical specifications for complex projects.

·         Excellent knowledge in designing both logical and physical database model

·         Develop database objects including stored procedures, functions,

·         Troubleshoots issues using TSQL Scripts

·         Experience tuning SQL queries and scripts and Entity Framework model

·         Hands on experience Integrating software components into a fully functional software system

·         Extensive knowledge on source control tools such as GIT

·         Experience on Build Frameworks like CICD pipeline and maintain source code using source control, and baseline software versions and build war files for deployments

·         Experience developing with application servers  AZURE , and IIS

·         Develop software design documents and work with stakeholders for review and approval.

·         Experience developing, prototypes, mockup for users review and approval.

·         Experience creating flowcharts, screen layouts and documentation to ensure logical flow of the system requirements

·         Experience working on large agile projects.

·         Experience with SOAP Web-Services ,Restful web services and Web API.

·         Experience with ASP.Net identity server ,Logging  frameworks .

·         Good to have knowledge of Azure web services

·         Experience in Database Design in Oracle and SQL server.

·         Nice to have -  Openshift/Kubernetes Container

Assist with daily administrative operations.
Answer and re-direct calls on a multi-line phone system.
Sort and distribute (internal and external) mail.
Greet and assist visitors in finding the correct destination.
Ensures compliance with polices and procedures.
Assists the Executive Assistant in coordinating daily operational functions.
Coordinates, reviews, edits, and formats outgoing correspondence.
Drafts, formats and completes routine memos and letter within established timeframes

The application architect is responsible to provide technical leadership to the application development team, which includes designing, developing and supporting complex Java applications for Communicable disease and Vital records area. The resource will be involved in collaborating with business area to ensure the technical design of the application meet the business requirements. Since changes are being made to modernize and enhance the stability and functionality of the application, the resource is integral to ensure streamlining critical business processes, data integrity, SEM/SUITE compliance, and securing the applications.  The resource will also perform as application architect and provide technical guidance to the other developers in the department.  The architect will also participate in a variety of analytical assignments  for the enhancement, integration, maintenance, and implementation of projects and preparing technology roadmap for the supported applications. Not having a resource on staff will limit the technical oversight that is needed to review and ensure the technical design and code development meet the state development standards which could lead to higher maintenance cost due to design issues, errors causing data integrity and can eventually lead to incorrect information being processed and reported to federal and state agencies.

• Develop business application components using Object Oriented java/JEE technologies and design principles .
• Provide technical leadership to the application development team
• Develop software design documents and work with stakeholders for review and approval.
• Design, Develop and maintain web applications and interfaces and RESTful web services
• Collaborate with stakeholder to ensure application architecture is in alignment with business requirement         
• Write well-designed, testable code using Spring MVC, Hibernate framework for entity object mapping, JQuery/HTML5, JavaScript, HTML, XML,Angular
• Excellent knowledge in designing both logical and physical database model in Oracle and SQL server
• Execute full software development life cycle (SDLC) including experience in writing technical specifications for complex projects.
• Experience preparing technology roadmap for supported applications
• Experience tuning SQL queries, scripts and troubleshoots issues using SQL, PL/SQL scripts
• Hands on experience Integrating software components into a fully functional software system
• Extensive knowledge on source control tools such as GIT
• Experience developing with application servers Apache Tomcat, JBOSS, Openshift Container
• Experience developing, prototypes, mockup for users review and approval.
• Exposure to flowcharts, screen layouts and documentation to ensure logical flow of the system requirements
• Experience working on large agile projects.
• Experience with  Java 8, SOAP, Restful Web-Services, Spring Boot Projects, Spring Data, Spring Batch, Spring Security frameworks.
• Good to have knowledge of Apache Kafka, Apache Spark and ActiveMQ broker.
• Experience or Knowledge on  creating CI/CD pipelines using Azure Devops

The primary objective of this engagement is to provide help desk support to end users across, as well as developing training tools. This individual will also provide education and training to internal client's users as well as update the website with new and updated materials. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff during this assignment.

Generally, the contractor will perform the following tasks:

• Provide help desk support by responding to inquiries via phone and email

• Provide initial and ongoing training to end-users in-person and on-line

• Provide initial and ongoing training to immunization program staff

• Serve as a liaison and contact for onboarding provider clinics

• Develop training tools and guides for all end users

• Update training materials and presentations as new IIS functionality is implemented or modified

• Identify website needs and create content to address them

• Post updated training materials and links to website as necessary

• Respond to end user inquiries regarding training and onboarding

• Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition.

• Conduct post-training surveys

• Consistently treat end users, stakeholders, and co-workers with dignity and respect

• Create and maintain a work environment that is welcoming and respectful of diversity

• Assist with other related tasks and duties as necessary

• Travel to in-person trainings as necessary

SKILLS AND EXPERIENCE REQUIREMENTS

• Effectively and efficiently provide help desk support and diagnose end user issues

• Ability to quickly learn and become proficient with using a new computer system

• Design, plan, and present trainings on complex technical material to a wide variety of audiences

• Develop and write effective training and promotional materials

• Use distance training methods including conference call and webinar tools

• Develop specific goals and plans to prioritize, organize, and accomplish work

• Establish short-term and long-term objectives and specify the strategies to achieve them

• Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word

• Document the status of projects

• Use phone, email, fax, and messaging to communicate

• Communicate effectively in writing, orally, electronically and in-person

• Work independently and as a part of a team

The client is looking for a HMIS System Administrator to assist with reporting requirements, resolve data quality problems, ensure compliance with HMIS standards and procedures, and implement HMIS’s Learning Management System for Users and Agencies.

The HMIS system, Eccovia Client Track, is a web-based platform that house’s four Continuum’s of Care and over 500 end users.

Maintaining Data Quality

• Evaluates and tests database upgrades to new versions while preserving data integrity.

• Resolve user requests (tickets) related to data quality or standard operations.

• Monitor data quality and compliance.

Assisting with Reports

• Assist team members with ad hoc queries and reports for users.

• Assist with development of and maintaining queries and reports.

• Assists in compiling data in the preparation of monthly, quarterly and annual reporting to the U.S. Department of Housing and Urban Development (HUD).

Manage Learner Management System (LMS):

• Create and Review HMIS user curriculum on LMS platform: TALENT.

• Manage User learner objectives/results.

• Incorporate multiple learner styles and methods.

Desired Experience/Skills:

• Familiar with Talent.

• Data Management background.

• HMIS experience.

• Continuum of Care Experience.

The primary objective of this engagement is to provide help desk support to end users of the Pennsylvania Immunization Electronic Registry System (PIERS) across the Commonwealth, as well as developing training tools. This individual will also provide education and training to internal Commonwealth PIERS users as well as update the PIERS website with new and updated materials. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff during this assignment.

Generally, the contractor will perform the following tasks:

• Provide PIERS help desk support by responding to inquiries via phone and email

• Provide initial and ongoing training to PIERS end-users in-person and on-line

• Provide initial and ongoing training to immunization program staff

• Serve as a liaison and contact for onboarding provider clinics

• Develop training tools and guides for all PIERS end users

• Update training materials and presentations as new IIS functionality is implemented or modified

• Identify PIERS website needs and create content to address them

• Post updated PIERS training materials and links to website as necessary

• Respond to end user inquiries regarding training and onboarding

• Conduct post-training outreach to end users to provide them with needed materials and to facilitate a seamless transition to PIERS

• Conduct post-training surveys

• Consistently treat end users, stakeholders, and co-workers with dignity and respect

• Create and maintain a work environment that is welcoming and respectful of diversity

• Assist with other related tasks and duties as necessary

• Travel to in-person trainings as necessary

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS

• Effectively and efficiently provide help desk support and diagnose end user issues

• Ability to quickly learn and become proficient with using a new computer system

• Design, plan, and present trainings on complex technical material to a wide variety of audiences

• Develop and write effective training and promotional materials

• Use distance training methods including conference call and webinar tools

• Develop specific goals and plans to prioritize, organize, and accomplish work

• Establish short-term and long-term objectives and specify the strategies to achieve them

• Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word

• Document the status of projects

• Use phone, email, fax, and messaging to communicate

• Communicate effectively in writing, orally, electronically and in-person

• Work independently and as a part of a team